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FAQ

There are so many questions when deciding on buying a Fire Pit, should I get cast iron, or mild steel, can I BBQ on it, can i see a Fire Pit before purchasing it, can I collect.

Below are some of the most common questions asked, if we have not fully answered your question or your question does not appear below, please feel free to contact us here, or call us on 1300 550 916.

 

Q: What size fire pit should I choose?

  • One of our most common questions, as we have fire pits ranging from 60cm right up to a stunning 1.5 meters in width!
  • First, decide where outdoors you’re going to place your fire pit.
  • Find the diameter of the fire pit you are considering from our range in the product description.
  • Measure and cut out a piece of cardboard matching the diameter of the fire pit you’re considering i.e. 100 cm. (If you don’t have cardboard, rope or string can work).
  • Now, place the cut out where you imagine your fire pit going. Ensure there is at least 1.5 metres radius from the edge of the fire pit to the seating area. Obviously the larger the fire, the further away people will need to sit to avoid over-heating. We’re talking about a standard mid-sized fire in any of our fire pits - not a large bonfire.
  • Double check that the area around the fire pit is clear of any flammable materials, trees or overhead structures.

 

Q: How do I get a shipping estimate?

  • It’s as easy as a click of a mouse!
  • Once you’ve found the fire pit you would like to purchase …
  • Click Add to cart >
  • At the bottom of that page is a shipping calculator estimate. 
  • Select state and add in your post code.
  • The rate will be calculated for everything in the cart.

 

Q: Can I place my fire pit on patio decking or tiles?

  • Yes, you certainly can, however we advise that you should place a heat resistant or clay tile and raise it on breeze-blocks between your wooden decking or non-heat resistant tiles and your fire pit.
  • Whilst many of our fire pits come with bases or stands, these too give off residual heat that may damage sensitive materials such as wooden patios or non-heat resistant tiles, however the taller the base the less heat will transfer. 
  • All our fire pits should go on a stable, level and heat resistant surface.
  • You can also place your fire pit in your back yard or outdoor area on a heat resistant surface such as gravel, crushed rock or sand.
  • Placing your fire pit on grass will obviously burn your lawn, so don’t make that mistake!

 

Q: How soon can I get my fire pit?

  • Good service is our mantra! So, we work hard to get your order shipped within 24 hours.
  • Deliveries to major Australian metro-cities then take 24-72 business hours, including greater Sydney, Melbourne, Brisbane, Adelaide, Canberra and all the other big smokes!
  • Please note, deliveries happen during business hours and days.

 

Q: Shipping is expensive, can you better your price?

  • Yes, we pride ourselves on finding the best shipping costs for our customers!
  • For example, having the fire pit delivered to a depot nearest to you could reduce the shipping costs by up to 15%. Please email us at info@firepitsdirect.com.au with your request or complete our contact form, or call us on 1300 550 916

 

Q: How do I keep my BBQ Fire Pit’s grill and cook plates clean and rust-free

  • It’s important to always keep your BBQ Fire Pit’s grill and cook plates well oiled, before and after cooking. This will prevent rust!
  • So, before cooking on your BBQ Fire Pit for the first time - apply a thin layer of cooking oil to the plates when the plates are hot.
  • After use, clean and oil cook plates and grill and wrap in a clean cloth or hang off the ground on hooks in the garage, shed or similar.
  • Avoid storing cook plates and grill in damp or wet conditions.
  • After being stored for a while, small spots of surface rust can appear. This is normal and will not damage your cook plates. Before using them, simply run some steel wool over these spots to remove them. Then cook as normal, and enjoy your BBQ!

 

Q: Why do I need to assist with off-loading on arrival, is there an alternative?

  • Most of our fire pits are large heavy items and most couriers require a tail lift for anything over 25kg in weight.
  • We do not want to pass the hefty $50 tail lift cost on to our customers, and so most customers are happy to assist the courier with off-loading the fire pit when it arrives.
  • If you are unable to assist, we can definitely provide an alternative, however this will incur an additional delivery fee. For example, the tail lift fee is $50.
  • Whichever way you choose, our fire pit prices are very competitive, so both types of delivery fees are worth it and affordable.
  • For more info on shipping please visit our shipping & returns page.

 

Q: How do I care for my fire pit?    

  • All our fire pits are low maintenance – yeah!
  • Made from cast-iron or mild-steel, and varying from 5mm up to 1cm in thickness, our fire pits are incredibly durable and made to last!
  • The cast-iron rusted fire pits have no seam-welds or joints in their design, thus making them solid in structure and adverse to creating potential weak spots due to rust. There is no required care or maintenance needed. Even rainwater will not damage these robust fire pits, and so, can be left outdoors to the elements.
  • On the other hand, our mild-steel products offer unique and creative shapes and designs due to the malleability of the material. Although, with this range we do not advise to leave outdoors year round in the elements. Rather, if only going to be used occasionally, it’s best to be stored in a dry, undercover shed, garage or similar, or to cover it with the provided cover.

 

Q: Does Fire Pits Direct have a showroom?

  • Nope we don’t. Well, not a physical warehouse, a digital one! We are a proudly Australian online store